Shipping policy

Shipping Policy

Last updated: November 12, 2025

At Cloudy Pillows, we aim to deliver your order quickly and safely so you can start sleeping better as soon as possible.

Processing Time

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.

Shipping Time

Once processed, delivery typically takes:

1–3 business days within Beirut and surrounding areas
3–5 business days for other regions in Lebanon

Delivery times may vary due to external factors such as weather, road conditions, or courier availability.

Shipping Fees

Shipping costs are calculated at checkout based on your location.
We occasionally offer free shipping promotions, which will be clearly indicated on our website or social media pages.

Order Tracking

Once your order is confirmed, you will receive a confirmation message with your tracking or delivery details. You can contact our support team anytime for updates.

Delivery Partners

We work with trusted local couriers to ensure your package arrives in perfect condition. Please make sure your delivery details (address and phone number) are accurate to avoid delays.

Damaged or Lost Packages

If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery with your order number and photos (if applicable). We’ll work quickly to resolve the issue.